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Appointments must be scheduled in advance by calling our center or through the online scheduling system. We can accommodate appointments with short-notice but cannot accommodate walk-ins.
All treatment sessions must start and end on time. Please arrive five to ten minutes before your scheduled appointment time to complete the necessary Covid-19 Liability Release waiver and prepare for the session. If you are going to be late, please call so that we hold your time slot. We cannot extend sessions beyond the scheduled end time for late arrivals.
Late Cancellation policy, Rescheduling, and No-Shows
When an appointment or class is scheduled, we reserve the room and our staff's time for that appointment. Late cancellations and no-shows present lost income situations as our staff's time and resources allocated to the scheduled sessions cannot be recovered. We have implemented a fair cancellation policy to protect our business, our staff, and our customers.
Massage appointments: we must receive notice of cancellation, or rescheduling, at least 12 hours before the scheduled appointment time. If such notice is not received, a cancellation fee of 50$ will be charged regardless of the reason and regardless of whether the cancelled appointment gets re-booked.
The cancellation policy also applies to appointments that are cancelled for the purpose of being rescheduled.
No shows get charged the full service price.
All sessions must be paid at the time of service. Valid forms of payment are: cash, credit cards, account, and gift certificates. We honor gift certificates sold by Lincoln Park Endermologie & Massage.
No returns or refunds.
Center does not bill insurance, however, Client will be provided with a receipt to submit to client’s insurance for reimbursement
Professional appointments: Standard tipping for professional massage services is 15-20% of the regular service price. You may tip more or less depending on your level of satisfaction. You have the option of adding the tip on your credit card, however, cash tips are always appreciated. Tip envelopes are available at the front desk.
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